Privacy Policy
Rent Ready Certified™
Effective Date: 20/04/2026
Last Updated: 08/05/2026
1. Introduction
Welcome to Rent Ready Certified™ (“we”, “our”, “us”).
We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy laws.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you:
Visit our website
Complete our courses
Register for certification
Contact us
Use our services
Interact with our marketing or social media
By using our website and services, you agree to the terms outlined in this Privacy Policy.
2. Who We Are
Rent Ready Certified™
The UK tenant standard for responsible renting.
Website: www.rentreadycertified.co.uk
Email: hello@rentreadycertified.co.uk
Location: United Kingdom
For any privacy-related queries, please contact:
Email: hello@rentreadycertified.co.uk
3. Information We Collect
We may collect and process the following categories of personal data:
A. Identity Information
Full name
Date of birth (where applicable)
Username or account details
B. Contact Information
Email address
Telephone number
Postal address
C. Course & Certification Information
Course enrollment details
Assessment results
Certification status
Completion records
Learning progress
D. Technical Information
IP address
Browser type and version
Device information
Operating system
Website usage data
Cookies and analytics information
E. Communication Information
Messages sent through contact forms
Emails and support requests
Feedback or survey responses
F. Payment Information
Where payments are processed:
Billing details
Transaction records
Please note:
We do not store full payment card details directly. Payments are processed securely through third-party payment providers.
4. How We Collect Information
We collect information when you:
Register on our website
Purchase or access a course
Complete assessments
Download resources
Contact us
Subscribe to marketing communications
Use our website
Interact with our social media pages
Some information is collected automatically through cookies and analytics technologies.
5. How We Use Your Information
We use personal information for the following purposes:
Providing Services
Delivering courses and certifications
Managing user accounts
Providing customer support
Tracking learning progress
Business Operations
Improving our website and services
Internal administration
Security monitoring
Preventing fraud or misuse
Communications
Sending service-related emails
Responding to enquiries
Providing updates about courses or certifications
Marketing
Where permitted, we may send:
Newsletters
Promotional content
Product updates
Educational content
You can unsubscribe from marketing communications at any time.
Legal & Compliance
Meeting legal obligations
Enforcing our terms
Protecting our legal rights
6. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Contract
Processing necessary to provide services you request.
Legitimate Interests
For improving services, business administration, and protecting our business.
Consent
For certain marketing communications and optional cookies.
Legal Obligation
Where processing is required by law.
7. Sharing Your Information
We do not sell your personal information.
We may share information with trusted third parties where necessary, including:
Website hosting providers
Learning management systems (LMS)
Payment processors
Email marketing providers
Analytics providers
Professional advisers
Legal or regulatory authorities where required
All third parties are expected to process personal data securely and lawfully.
8. International Data Transfers
Some third-party providers may store or process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as:
UK adequacy regulations
Standard contractual clauses
GDPR-compliant providers
9. Data Retention
We retain personal information only for as long as necessary to:
Provide our services
Maintain certification records
Meet legal obligations
Resolve disputes
Enforce agreements
Retention periods may vary depending on the type of data and legal requirements.
10. Your Rights
Under UK data protection law, you may have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Withdraw consent
Request data portability
Lodge a complaint with the ICO
To exercise your rights, contact:
hello@rentreadycertified.co.uk
11. Cookies & Analytics
Our website may use cookies and similar technologies to:
Improve website performance
Understand visitor behaviour
Remember preferences
Support marketing and analytics
You can manage cookie preferences through your browser settings.
A separate Cookie Policy may also apply.
12. Marketing Communications
We may send marketing communications where:
You have consented
You have requested information
You have purchased related services and applicable laws allow this
You can opt out at any time by:
Clicking unsubscribe in emails
Contacting us directly
13. Security
We take reasonable technical and organisational measures to protect personal information, including:
Secure hosting
Password protection
Restricted access controls
SSL encryption where applicable
Monitoring for unauthorised access
However, no online system can be guaranteed completely secure.
14. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
Users should review the privacy policies of third-party sites separately.
15. Children’s Privacy
Our services are generally intended for individuals aged 18 and over.
We do not knowingly collect personal data from children without appropriate consent.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Updated versions will be published on our website with a revised effective date.
17. Complaints
If you are unhappy with how your information has been handled, you may contact us first.
You also have the right to complain to the UK Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
18. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact:
Rent Ready Certified™
Email: hello@rentreadycertified.co.uk
Website: www.rentreadycertified.co.uk
Disclaimer
This Privacy Policy is a general template designed for informational purposes and should be reviewed and tailored to your specific business activities, systems, integrations, and legal requirements.